Computer Woes

Okay, I haven’t written for a while. I’m encountering a few technical difficulties. I’m using my husband’s work computer to write this because my normal computer that I use for everything is out of commission with a nasty virus. As soon as I log in to the computer a McAffee pop up-screen comes up.
Threat Detected
Failed to delete file
Threat: Adware virtumundo
File: opppq.dll
Path: C:\Windows\System32

Then it says the box will close in 30 seconds, of course as soon as it closes another one pops up so it’s almost impossible to do anything else on the computer. The night before it all started my 13 year old son was on thee computer using AIM and MySpace and whatever else he does to keep in touch with his friends online. The computer was acting strangely and I knew that the hard disk was running out of disk space but he wanted to upload another picture of himself to MySpace and he asked me to help him.

I wanted to sit down and check out what was going on with the computer but I ended up going to bed before my son, Eric was finished with his chatting. The next day was Friday, November 11, Veterans Day. My husband had the day off and he got up early and was at the computer to check his email. He called me to get up and take a look at the computer. I took a look and said something like “Great now no one can use it.” He took this as an attack against him and said something to me like “Okay now, can’t you just be nice?”

That set me off because I wasn’t really talking to him but to the computer because I hadn’t been able to do anything about the problems the night before and now it was completely unusable. He thought I was blaming him but I really wasn’t; if anything I blamed myself for letting my son use our school computer for chatting and music and all the other stuff that puts us in danger of attacks.

So we were without a computer for school for about a week, which is not good because our homeschool lessons are all online. I tried getting to the lessons with my old computer and I was able to get online with it but not to get email or use the online school site.
I actually started to write this a while ago while I was off-line on MS-Word on my husband’s work laptop. Since then I’ve got it set up for my email and accessing school assignments, although it doesn’t have a printer and many assignment need to be printed out, so we’re still not back to 100% on the school work.

Also, all my digital pictures from my new digital camera which I bought in September to take pictures of my daughter’s gymnastics meets are on the infected computer; also all my saved emails with important information are on the computer. Which brings me back to the problem of fixing the computer.

On Saturday, my husband Chuck called around to some computer support people to see if they could come to the house and remove viruses. They wanted about $250 a computer to come out so that option was out.

The first Monday after Veteran’s Day I called the tech support for the online school. The guy seemed about like I expected, clueless. He wanted to send me a disk to wipe the hard disk clean and start over. Not a real option; what about all my pictures and email and Eric’s music files for his Ipod (which is also on the fritz, another story)? So I started researching adware-virtumundo. I still haven’t found a description of what it really is (spyware?, malware? A virus?) and, why is McAffee so clueless against it even though I automatically update McAffee every time I dial-in? Is it really McAffee that is making my computer so slow and inoperable? I found nothing on McAfffee’s site and a search of their database came up with nothing on Virtumundo, which apparently is a real company who develop adware (Can I sue them for weeks of lost schoolwork and productivity as well as the hours I’m still spending trying to get my computer back?)

Let’s see, after this I ran the earthlink spyware scan on Eric’s computer, my old computer and my husband’s laptop, found adware on both Eric’s computer, and the old computer and adware cookies, only, on the laptop. I installed Earthlink’s spyware blocker on Eric’s computer and the laptop, was unable to install it on the old computer because of lack of memory and outdated operating system(Windows 98), couldn’t put it on the infected computer because of lack of hard disk space, not to mention the fact that it doesn’t hardly run.

I found some discussions about adware-virtumundo on various sites, some scans for it and some discussion about which spyware software deals with it best. The one that got the best press was Spy Sweeper from Webroot. I could download it for $24.95 but hesitated to do so because I didn’t think I could get it from one computer to the other. I’m still having trouble trying to write to the supposedly writable CD-Rom drive on the laptop and the floppy drive on the school computer doesn’t work. So I went to Circuit City and looked for Spy Sweeper, which they had. I bought it for the $29.95 retail price. Then I spent a good 2 and a half hours working on the agonizingly slow infected computer. First I had to run the install program from the CD; just when I was about to give up, I actually ran shut down on the computer because it had been about half and hour and nothing had happened but me clicking on the “Threat detected” pop-ups over and over. And as I was waiting for it to shut down the install screen showed up. Anyway it took another couple of hours to run the install and then the scan and sweep.

I was so excited that it was actually running! It found 2 adware programs:abetterinternet and ezsearchbar, and an atlas dmt cookie. It quarantined them and deleted them and I was hopeful! The computer actually restarted faster but still came up with the “threat detected” pop-up. Same old problem over and over.

So I went back to search some more. First I went to the Webroot home page to see how to get the promised tech support I purchased with the Spy Sweeper software. Can’t contact tech support until I register the software. Can’t register the software until I get online with the infected computer. Maybe I can, I need to try to dial-in. Or I could install it on the laptop and register it there. But, my question is, what if the license is limited to one computer only? don’t want to chance it until I know what the license is.

Okay, so I went back to Google search. I found a tech support note about Spy Sweeper advising someone with a similar problem to go to the Webroot web site and download the latest definitions and to turn on various other options. I looked for a version number on the box and CD but didn’t find one. The Webroot web site says the latest version is 4.5. So I’m going to try getting online with my poor sick computer and downloading the upgrade, and then rerunning the sweep. What else can I do?

Did I mention how much fun this is? Did I mention that I used to be a computer geek before I quit my job five years ago and spent the last 5 years trying to recover from 10 years of working in computer support. Well that’s a story for another day. Pray for my computer and for my patience.

Oh yes, I think this is one of those seventy times seven times that Jesus said we’re supposed to forgive people who offend you. Well I am offended and I’m working on the forgiveness. I wish I knew who it was I needed to forgive so I could give them a piece of my mind and then ask for forgiveness. Actually I don’t think that’s what Jesus meant. This is one of those “all my ways” where I need to acknowledge Him and ask for wisdom, guidance and grace to do the right thing to get the computer up to speed again. God is good!